Janitorial Cleaning Service

Cancellation Policy

Cleaning and Laundry Service Policies At Gleam&Tidy Solutions, we are committed to providing top-quality cleaning services while ensuring the safety and satisfaction of our customers. To maintain clarity and transparency, we have outlined the following policies: 1. Liability & Property Damage While we take the utmost care in cleaning your home, business and handling your personal items, accidents may occur. Gleam&Tidy Solutions is not responsible for any pre-existing damage or for any accidental damage to fragile or valuable items during cleaning. We advise customers to secure or remove any items that may be easily damaged prior to our arrival. 2. Laundry Service For customers requesting laundry services, we ensure that all items are handled with care. However, Gleam&Tidy Solutions is not liable for any shrinkage, fading, or damage that may occur during washing. Please inform us of any special care instructions, and note that we cannot guarantee stain removal. We recommend labeling delicate items to ensure proper care. 3. Cleaning Supplies We use professional-grade cleaning products that are safe for use in your home. If you have allergies or sensitivities to specific cleaning agents, please notify us in advance so we can accommodate your needs. 4. Access to Property Our cleaning team will only clean areas that are accessible and safe to work in. We require customers to ensure that all areas requiring cleaning are accessible upon our arrival. We will not be responsible for cleaning areas that are unsafe or blocked. 5. Injury & Safety While we prioritize the safety of our cleaning staff and customers, accidents or injuries can occur. In the event of an injury, our team is trained in first aid, and immediate action will be taken to ensure the safety of all involved. We carry appropriate insurance to protect our staff while they are on your property. 6. Confidentiality We respect your privacy and confidentiality. All cleaning staff are required to maintain strict confidentiality and will not share any information related to your household or personal matters. Your trust is our priority. By booking our services, you acknowledge and agree to these policies. If you have any questions or concerns, please feel free to contact us.

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